Career

Medical Booking Admin - Voice Process

To provide high quality medical administrative services to the patients, doctors and staff at various locations in a caring and supportive manner

Posted on: 12/08/2017 06:36 AM

Location : Chennai , India

Experience : 2

Industry : Healthcare, Pharma, Life Sciences

Job Type : Contract

Job Description

Attend to general enquiries received via phone,email and in person Preparing patient consult files for Cardiologists for upcoming Consult sessions as required

Medical Administration team members participate in assisting with organising patient appointments, receiving phone enquiries,assisting patients, and enabling the smooth efficient running of the office in a caring environment.    

Answer phone promptly to various patients and politely make bookings, take detailed messages and pass on appropriately.    

Understand the Patient bookings procedures/consultations for various sites and get Confirmation of bookings.

Liaise with doctors, other health professionals and their staff        

Faxing and filling of documents, Typing Medical worksheets, documents as required with a high level of accuracy.

Understand and study the diagnostic /Documents auditing processes, assisting with basic accounting related tasks.

Required Skills

Knowledge of Medical Terminology with experience in Healthcare Industry
Formal tertiary qualification in medical/health related field is well regarded or Experience in Healthcare bookings, solving queries and providing customer support etc.
High level computer proficiency with attention to detail and accuracy, particularly using word processing, spread sheet and database applications           
Excellent typing skills, Customer service focused; committed to providing exceptional across all channels. Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience. 

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